I am getting Error 2019 when opening DSmobileCapture | Brother Mobile Scanner

I am getting Error 2019 when opening DSmobileCapture software. What can I do? This video applies to the following models: DSMobile620, DSMobile720D, DSMobile820W, DSMobile920DW For more videos, tutorials, and FAQs visit our support site at: http://www.brother-usa.com/support An official Brother printer support resource