ZYXEL | Webinar: Apps for Exceeding Service Expectations (08-19-2021)
“There’s an APP for that”. How important is an app experience for servicing broadband subscribers? As gateways become the standard delivery portal for all broadband services, it is no surprise that mobile apps are becoming the method of choice for subscribers to interact with all the services, stay informed on the status of services with intelligent updates, and use them for self-help vs. calling tech support. Just as easily, subscribers can pay their bills; elect and add new services; and receive important notifications from their broadband providers. So mobile apps are important for service providers to engage subscribers; deliver a pleasing and streamlined customer experience, and reduce support calls and costs. Paired with advanced gateways that measure subscriber usage behavior and service performance, the provider can learn about the changing consumer needs and efficiently develop and deliver relevant services These trends require innovations on both the broadband device as well as the enterprise software back-office spanning service marketing and delivery, billing, and remote management solutions. And even more important is the collaboration between these vendors in creating a compelling and seamless experience. Watch this webinar on trends and features of mobile app and gateway innovations fueling a superior, ongoing customer experience.
“There’s an APP for that”. How important is an app experience for servicing broadband subscribers? As gateways become the standard delivery portal for all broadband services, it is no surprise that mobile apps are becoming the method of choice for subscribers to interact with all the services, stay informed on the status of services with intelligent updates, and use them for self-help vs. calling tech support. Just as easily, subscribers can pay their bills; elect and add new services; and receive important notifications from their broadband providers. So mobile apps are important for service providers to engage subscribers; deliver a pleasing and streamlined customer experience, and reduce support calls and costs. Paired with advanced gateways that measure subscriber usage behavior and service performance, the provider can learn about the changing consumer needs and efficiently develop and deliver relevant services These trends require innovations on both the broadband device as well as the enterprise software back-office spanning service marketing and delivery, billing, and remote management solutions. And even more important is the collaboration between these vendors in creating a compelling and seamless experience. Watch this webinar on trends and features of mobile app and gateway innovations fueling a superior, ongoing customer experience.